We are pleased to announce our newest case study with ViewQwest, a fast-growing telecommunications provider of award-winning connectivity, managed networks, and managed security solutions, with headquarters in Singapore. It provides internet services to consumers in Singapore and Malaysia and a wide range of network and security solutions to enterprises globally.
“We’ve had massive efficiencies after switching to 6connect. We automated the entire IP address management and DHCP configuration process. This has saved time for our Service Delivery agents as well as greatly reduced the downtime for our customers due to minimizing configuration errors.” – Premkumar Subramaniam
Challenge
ViewQwest is an Internet solutions provider anchored by its reliable network performance and committed bandwidth. Established in 2001, ViewQwest gained its reputation as a pioneer business communications company by being the first to commercialize numerous connectivity technologies in Singapore. ViewQwest provides a unique offering of customized Internet and telecommunication solutions for businesses in Singapore and across Asia.
As ViewQwest’s customer base continues to grow, the company’s manual approach to managing customer IP address allocation in Excel became unstable. ViewQwest was also managing DHCP configuration for the customers manually, with service delivery agents logging into DHCP servers to manually configure IP addresses for new customer provisioning requests. Configuration errors due to typos, copy/paste and misconfiguration were a weekly occurrence.
ViewQwest needed a system to manage IP address blocks and control the DHCP configuration with no manual intervention. The agents should only interact with a portal where they simply key in the customer details, and the rest of the details such as IP address allocation and DHCP configuration needed to be automated.
Benefit
ViewQwest gained “massive efficiencies” after switching to 6connect. The entire IP address management and DHCP configuration process was automated, which saved service delivery agents time while greatly reducing downtime for customers due to configuration errors.
6connect’s ProVision and ACP exactly matched what ViewQwest was looking for, offering the right amount of functionality with straightforward UI/UX which required minimal training for users of the products and provided easy expansion as ViewQwest services evolved over time.
Solution
The new customer provisioning process has improved significantly as 6connect ProVision’s metadata support ensures correct IP address assignments and the DHCP Module coordinates and verifies any server configuration modifications prior to going live in production infrastructure. This eliminates user error, reduces potential downtime for customers and streamlines the speed of service provisioning.
Further service provisioning automation using 6connect ACP has enabled ViewQwest to re-allocate service delivery agents to other processes due to the time saved. To aid in planning and strategy, ProVision’s IP address availability reports allow ViewQwest to purchase IP blocks ahead of time when existing ones are nearing exhaustion.
“The customer service offered by 6connect has been awesome. We’ve had multiple ad-hoc requests and lengthy UAT processes which were supported in the most professional and efficient manner you could ask for from a partner.”
6connect’s professional services team brings over a decade of experience implementing next-generation IPv6 networks around the world. Contact us to see how 6connect’s expertise and software solutions can help your organization.
